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CUSTOMER FEEDBACK / COMPLAINT FORM

Dear Customer,
We want to understand your needs to serve you better. Your valuable feedback will help us in a big way.

1

IGL Branch / Location

 

2

How satisfied were you with your experience?

 

Very Satisfied

Somewhat Satisfied

Not Satisfied

3

If you were not satisfied with our services, could you tell us why? Do you have any complaints with respect to the same?

 

4

Branch services

 

Reason for visiting the branch?

Documentation issue

Customer Service issue

Rating issue

How would you rate the following at the branch?

 

Very Good

Good

Average

Poor

Speed of service

Courtesy of executives

Knowledge of executives

Availability of executives

Availability of HBL

Ease of locating the details of your shipments

 

 

 

 

 

What could we do to improve our service?

5

IVRS/Phone Services

 

How would you rate the following?

 

Very Good

Good

Average

Poor

Ease of getting through on the telephone

Courtesy over the telephone

IVRS/Phone  services convenient

Knowledge of staff

Manner in which your request was handled over the telephone

What could we do to improve our service?

6

Is there any other matter not covered above on which you would like to give us your feedback?

 

7

Please give your name and contact details.

 

* Name:

        

Address:

        

* E-mail:

*Telephone(O)

        

*Fax:

* Please fill in the details, and we assure a response from us.

                                                                                     

 

We value your time.

 

   
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