Grievance Redressal

Procedure

Are you getting the service you deserve?

At IGL, we want to make sure that you get only the very best of service from us - service which you, our valued customer, deserve.

If at any stage, you feel that our service levels are not up to your expectations, here is what you can do:

Level 1

You can contact the customer service executive(s) at our branches or write to the relevant Branch Manager explaining the details of the issue concerned. For locating a branch near to you, please follow our contact link on the home page.

Please call our 24-Hrs Phone Service and our Customer Service executives will be glad to assist you. For a list of contact numbers please follow this link contact. Please quote the complaint reference number provided by the Customer Service Agent in case you wish to correspond further on the same issue.

Customers preferring electronic mail should write to info@interportglobal.com.

Level 2

If you are not satisfied with the response that you receive from the above access channels or if you do not hear from us in 3 working days, you can escalate your complaint by writing to the below mentioned address:

The Manager,
Centralised Complaints Team,
Interport Global Logistics Pvt. Ltd.,
5&6, Shrikant Chambers, Sion Trombay Road,
Mumbai - 400071
Ph: 022- 66166663

Please quote the reference number provided to you in your earlier interaction to help us understand and address your concern.

Level 3

If you are not satisfied with the response that you receive from the Centralized Complaints Team or if you do not receive a response within 7 working days of escalating your complaint to the Centralized Complaints Team, please contact the Business Development Officer to examine your issues and provide a fair and speedy resolution.

Mr. Rajan Karnik,
Head Office
Interport Global Logistics Pvt. Ltd.
5&6, Sion Trombay Road, Parel,

Mumbai 400071
Email: rajan@interportglobal.com
Ph: 022 - 66166663

 

You will receive a response within a period of 7 working days of Mr. Rajan Karnik receiving your complaint.